At Satgur Designer, customer satisfaction is important to us. We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return according to the terms outlined in this policy.
Return Eligibility
To qualify for a return, the following conditions must be be met:
- The return request must be submitted within 30 days of the delivery date.
- The item must be unused, unworn, and in its original condition.
- The product must include all original packaging, tags, and accessories.
- The item must not show signs of use, damage, or alteration.
- Returns that do not meet these requirements may be rejected.
How to Request a Return
To start a return, customers must contact our support team at:
Please include:
- Order Number
- Customer Name
- Reason for Return
- Photos of the item (if applicable)
Our support team will review your request and provide further instructions if your return is eligible.
Return Time Frame
Customers have 30 days from the date their order is delivered to request a return.
Return requests submitted after this period may not be accepted and may not qualify for a refund.
Return Shipping
For approved returns, customers are responsible for return shipping costs unless:
- The item arrived damaged.
- The item is defective.
- The wrong product was received.
Original shipping charges are not refundable unless required by applicable law.
Customers are responsible for arranging the return shipment unless otherwise instructed by Satgur Designer.
Return Inspection Process
Once we receive the returned item, it will be inspected to confirm that it meets our return requirements.
The inspection checks that:
- The item is unused and in its original condition.
- All original packaging, tags, and accessories are included.
- The product is free from damage.
Refunds will only be approved after the returned item passes inspection.
Exchanges
At this time, Satgur Designer does not offer direct product exchanges.
If you require a different item, please return the original product (if eligible) and place a new order separately.
Restocking Fee
Satgur Designer does not charge any restocking fees for approved returns.
Non-Returnable Items
The following items are not eligible for returns:
- Items returned after the 30-day return period.
- Items that have been used, damaged, or altered.
- Items missing original packaging, tags, or accessories.
- Final sale or clearance items marked as non-returnable.
Refund Eligibility
A refund may be issued after:
- The returned item has been received.
- The item has been been inspected.
- The return request has been approved.
If the return does not meet the eligibility requirements, a refund may not be issued.
Refund Processing Time
Approved refunds will be issued to the original payment method used during purchase.
Please allow up to 14 business days for the refund to appear in your account after processing.
The actual processing time may vary depending on:
- Your bank
- Credit card provider
- Payment service provider
Missing or Delayed Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank for additional processing information.
If the refund is still not received, please contact us at:
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.
Please provide:
- Order Number
- Description of the issue
- Clear photographs showing the problem
Our team will review the information and work with you to provide an appropriate solution.
Business Information
Business Name: Satgur Designer
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (GMT+1)
Business Email
Physical Mailing Address
312 Bethnal Green Road,London E2 0AG,United Kingdom
Online Store Notice
Satgur Designer operates exclusively as an online store.
We do not provide:
- In-person shopping
- Warehouse visits
- Local pickup services
All orders, returns, and customer support requests are handled online.
For any return or refund questions, please contact us at:
At Satgur Designer, customer satisfaction is important to us. We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return according to the terms outlined in this policy.
Return Eligibility
To qualify for a return, the following conditions must be be met:
- The return request must be submitted within 30 days of the delivery date.
- The item must be unused, unworn, and in its original condition.
- The product must include all original packaging, tags, and accessories.
- The item must not show signs of use, damage, or alteration.
- Returns that do not meet these requirements may be rejected.
How to Request a Return
To start a return, customers must contact our support team at:
Please include:
- Order Number
- Customer Name
- Reason for Return
- Photos of the item (if applicable)
Our support team will review your request and provide further instructions if your return is eligible.
Return Time Frame
Customers have 30 days from the date their order is delivered to request a return.
Return requests submitted after this period may not be accepted and may not qualify for a refund.
Return Shipping
For approved returns, customers are responsible for return shipping costs unless:
- The item arrived damaged.
- The item is defective.
- The wrong product was received.
Original shipping charges are not refundable unless required by applicable law.
Customers are responsible for arranging the return shipment unless otherwise instructed by Satgur Designer.
Return Inspection Process
Once we receive the returned item, it will be inspected to confirm that it meets our return requirements.
The inspection checks that:
- The item is unused and in its original condition.
- All original packaging, tags, and accessories are included.
- The product is free from damage.
Refunds will only be approved after the returned item passes inspection.
Exchanges
Currently, Satgur Designer does not offer direct product exchanges.
If you require a different item, please return the original product (if eligible) and place a new order separately.
Restocking Fee
Satgur Designer does not charge any restocking fees for approved returns.
Non-Returnable Items
The following items are not eligible for returns:
- Items returned after the 30-day return period.
- Items that have been used, damaged, or altered.
- Items missing original packaging, tags, or accessories.
- Final sale or clearance items marked as non-returnable.
Refund Eligibility
A refund may be issued after:
- The returned item has been received.
- The item has been been inspected.
- The return request has been approved.
If the return does not meet the eligibility requirements, a refund may not be issued.
Refund Processing Time
Approved refunds will be issued to the original payment method used during purchase.
Please allow up to 14 business days for the refund to appear in your account after processing.
The actual processing time may vary depending on:
- Your bank
- Credit card provider
- Payment service provider
Missing or Delayed Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank for additional processing information.
If the refund is still not received, please contact us at:
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.
Please provide:
- Order Number
- Description of the issue
- Clear photographs showing the problem
Our team will review the information and work with you to provide an appropriate solution.
Business Information
Business Name: Satgur Designer
Business Hours
Monday – Friday 9:00 AM – 5:00 PM (GMT+1)
Business Email
Physical Mailing Address
312 Bethnal Green Road,London E2 0AG,United Kingdom
Online Store Notice
Satgur Designer operates exclusively as an online store.
We do not provide:
- In-person shopping
- Warehouse visits
- Local pickup services
All orders, returns, and customer support requests are handled online.
For any return or refund questions, please contact us at: